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Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned.
If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs are approximately €6.95 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.
To exercise this right, you can return the product or products to the address below. Please include the original packing slip so that we know it came from you.
Consumedix BV
Cleaver 7
3905PN, Veenendaal
Exclusion of the right of withdrawal is only possible for products:
- Used products cannot be returned for hygiene reasons.
- Products whose seal has been broken, opened and used are excluded from the right of withdrawal. For reasons of hygiene, these products are not suitable for return if the seal is broken after delivery.
We continuously monitor our online range with the utmost care. Unfortunately, in exceptional cases it may happen that during the processing of the order it appears that an item is no longer in stock. If an item is unexpectedly not available, we will inform you within 5 working days with an email notification, and we will refund the paid amount within 14 days or adjust the Klarna invoice.
Complaint
Do you have a complaint, question or comment? Send an email to sales@cgproducten.nl .
Complaint
If this does not lead to a solution, it is possible to register the dispute for mediation via WebwinkelKeur. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr .
If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union.id platform.
Guarantee
If you have a warranty claim, please contact us first by email sales@cgproducten.nl or call us on 0886063800
Guarantee
The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. Some products also have a manufacturer's warranty. This guarantee does not affect the legal guarantee.
Warranty on your purchased item varies. If you want to claim your warranty, it is important that you check the warranty period from the date stated on your invoice and/or proof of purchase.
At www.cgproducten.nl you basically have 2 product groups:
Consumables , such as hair care and styling products
Tools , such as towels, pillowcases, beanies or puff cuffs.
We care about our products and logically do our best to use them
to deliver it to you in top condition. However, it sometimes happens that an order is placed
breaks during transport or something else happens that gives you a claim
can make under warranty.
If you discover or should discover a defect in the product, you must:
to contact us within a reasonable period. A reasonable period
is at least two months after purchase for consumables and 6 months for Tools. Under certain circumstances, a period of longer than two months may also be acceptable.
If you contact us in time, we will arrange one free of charge
repair or for replacement.